Executive Summary
In tough economic times, the business operations look to Information Technology to provide the information required to support decisions to streamline operations and improve the efficiency and effectiveness of all business processes. At the same time, IT budgets are under pressure and hence most IT departments have limited discretionary budget and resources. Any new initiative has to leverage the existing IT environment, enhance the value of existing business and operational systems and deliver significant business value and rapid return on investment.
Optimizing the business performance requires timely, consistent, relevant performance information directly available to all decision makers so they can make more informed, quicker, better decisions to positively affect operational results and business outcomes. This is a relatively new category of IT capability that is called Operational Intelligence.
