Best-in-class Customer Service Software that drives Satisfaction across every customer touchpoint. It helps you reduce costs, improve customer retention and acts as a vital tool for upselling and driving more revenue.

NetSuite CRM+ gives its users the luxury of accessing sales, support, service, key customer data in real-time. Support team gets better visibility with a 360 degree view of the customer, hence able to upsell and cross-sell to drive more business. Additionally, the call center capability allows you to assign, track and escalate cases to serve customers swiftly and proficiently. Through the cloud and any web browser NetSute CRM+ ensure access of anything, anytime anywhere.

Benefits

  • Real-time tracking of customer satisfaction in order to be able to address concerns immediately
  • Links together service, sales and fulfillment organizations to drive more revenue
  • Access to support teams anytime, anywhere.
  • Integrated knowledge base helps increase response accuracy
  • Transparent visibility aids fast-track case resolution times for support reps
  • Monitor team performance with real-time case data on your dashboard
  • Ensure proper levels of customer support using case escalation rules

Case Management

  • Cut costs and improve workflow by automating the business processes associated with customer support case assignment, management and escalation
  • Route cases intelligently, enabling fast, efficient prioritization
  • Respond to customer cases across a variety of mediums, including e-mail, phone and fax
  • Log and analyze e-mail communications in order to better serve current and future customers
  • Route and track support cases according to product, issue, case type, partner or customer, giving customers a specialist in each area to address their concerns
  • Enable online case creation and self-service case updates.

Knowledge Base Software

  • Build an effective online knowledge base to help customers get the answers they need, when they need them
  • Give customers and partners 24/7 access to customer service at a much lower cost than staffing your phone lines around the clock
  • Organize and publish information into different types and levels of topics and solutions
  • Give service reps access to a complete knowledge base, enabling them to respond faster to customer issues and reducing the learning curve when bringing on new reps.

Customer Portal

  • Give customers real-time access to such data as order status, order status tracking and return authorizations
  • Drive more return visits and greater customer loyalty
  • Give customers the ability to enter trouble tickets online
  • Customize content to create a true one-to-one marketing platform, letting you publish information to specific prospects, customers or entire groups.

Time Tracking

  • Automate and streamline the time tracking process, consolidating it quickly for reporting and billing
  • Keep accurate customer records by managing time within your CRM system rather than in separate systems
  • Get complete visibility into how your service and support teams are apportioning their time
  • Track time more accurately and use real-time metrics to improve time management practices.