Unlike other solutions, NetSuite’s SFA gives your sales team unparalleled visibility into every single aspect of customer relationship. This includes a deep glance into support cases and back-office information like contracts and inventory. Such features provide the sales reps with enough information for upsells, for driving renewals and to be able to serve customers based on their specific needs. Managers and executives experience receive transparent overall visibility and control with real time dashboards that allows them to monitor productivity.
Sales Force Automation (SFA) from NetSuite empowers your sales department with the most cohesive out-of-the-box functionalities. SFA carries your business through a seamless process in terms of opportunity, upsell, quote management, order management, sales forecasting and even sales commission.
Benefits
- Real-time and accurate visibility into pipeline and forecasts
- Increase sales efficiency with effective collaborations within sales
- Closely monitor sales team performance
- Improve customer relations with the aid of a true 360-degree view
- Accelerate customer life cycle from lead to opportunity to order to cash
- Allow sales reps to generate their own quotes and book orders
- Provide deep insights into activity and business performance
Opportunity Management
- Maximize ROI on your marketing dollars
- Give sales reps access to all customer-specific pricing rules
- Track multiple leads within same company separately
- Monitor each customer transaction progress
- Imrpove responsiveness to all sales inquiries
- Use competitor tracking functions to see to monitor deals
Customer Management
- Complete 360 degree view of customer and prospect records
- Leverage deep customer knowledge to improve customer satisfaction
- Boost customer relationships by providing for their specific needs
- Provide broad-based expertise.
Sales Forecasting
- Makes sales more predictable
- Overcome inaccurate sales process probability logic
- Stay updated with up-to-minute sales results with real time KPI’s
- Fine-tune forecast accuracy with ability to enter sales range for each deal.
Quote and Order Management
- Quick generation and conversion of quotes into sales orders
- Centralized customer purchase histories
- Track cusotmers responding to specific campaigns
- Automate entire selling process
Incentive Compensation
- Improve sales operations productivity.
- Reduce ales and improve retention by reducing commission errors.
- Analyse commission spend from comminssion budget.
- Clear visibility of commission reports and earnings for sales teams.
Document Management Software
- Manage and Publish key documents online in NetSuite CRM
- Restrict access to documents as needed to provide better internal controls
- Improve productivity by providing access to documents 24/7 from any location