NetSuite Global CRM

NetSuite OneWorld provides global customer relationship management (CRM) to manage a complex multi-national sales organization that requires multiple languages and currencies. It provides global visibility to every aspect of CRM, including quotas, forecasts, sales, customers, partners, support cases, issues, leads and campaigns.

With typical sales force automation point systems, quotas, forecasts and sales calculations don’t travel well across borders and continents, leaving regional and global sales management forced to manually compute how transactions in local currency rollup and compare to the metrics they are being measured on at corporate for overall performance, and particularly, for sales compensation.

NetSuite OneWorld rolls-up multi-currency forecasts within and across multi-national sales entities, allowing sales reps and selling partners to manage orders and forecast against quota in local currency, while providing management visibility rolled up in the currency for the region or headquarters—ensuring consistent global order, forecast, and commission management.

Benefits

• Total customer and sales visibility. Real-time visibility into customers and sales activities enhances control across all companies and subsidiaries globally
• Consistent sales management. You can manage multi-currency quotas, forecasts, commission payments, sales tax calculations and real-time reporting for everyone in a global sales organization
• Global team selling. Global teams can sell and manage across different subsidiaries with global decision support capabilities for sales management
• Multi-channel sales management. You can automate your sales processes across all channels, including direct sales, distribution partner networks and ecommerce
• Enhanced decision making. You can measure forecast accuracy by a sales representative, partner or manager, and analyze forecasts by class of business, sales department, or location, and compare to actual performance
• Global marketing management. You can execute, measure and compare results of campaigns conducted by geography or country, optimizing marketing programs and spending across the organization
• Enhanced support management. Global visibility and management of support improves customer satisfaction
• Distributed trouble ticket response. Support operations can be managed globally, supporting trouble ticket assignment across geographies with global customer visibility and real-time measurement of service operational performance.