Unlike first-generation commerce systems, SuiteCommerce is natively integrated with the systems of record you use to run your business — ERP/financials, CRM, order management, and inventory and warehousing capabilities. Because of this native integration you are able to adapt more quickly to changes in your business, serve your customers better and use your actual enterprise data to drive merchandising and promotions. This allows you to optimize profitability, reduce operational costs, build customer satisfaction and seize opportunities for growth without spending a fortune integrating your ecommerce with your ERP. Further, NetSuite offers both B2C and B2B commerce in a single, next-generation commerce solution.
Benefits
- Increase average order value and conversion with robust promotions capabilities
- Optimize the checkout flow with 100% customizable one-page checkout
- Drive the right product assortment based upon a range of merchandising options driven by key business data
- Ensure shoppers find what they are looking for with robust commerce search and faceted navigation
- Eliminate costly and error-prone integrations between separate systems with natively integrated ecommerce, order management and warehouse management
Order Management, Shipping and Fulfillment
- NetSuite’s full back-end operational solution allows all orders to be automatically processed and sent to the appropriate warehouse location or drop-shipper based on available inventory and geography. The fulfillment operations allow you to pick, pack and ship the orders with high efficiency. A rules-based workflow ensures your staff only reviews orders with exceptions, while all other orders get to the warehouse with no delay
Cross-Channel Integration
- Customers increasingly expect a consistent, relevant experience across any channel they choose, from mobile devices to call centers to your website. With CRM as an integral part of the commerce platform, NetSuite gives you a single 360-degree view of customer orders, preferences, issues, contact and payment information and more to ensure you can deliver rewarding interactions online, on the phone, in a store or anywhere else
B2B Capabilities
- SuiteCommerce gives B2B businesses the robust capabilities expected of an enterprise-class commerce system, including optimized invoicing and purchasing. The system supports payment methods often required for B2B transactions, such as invoice billing, credit limits and ACH processing, and includes features such as quantity-based pricing, purchase-to-pay and self-service purchase orders
SuiteCommerce CommerceFront
- With the proliferation of devices, commerce front-ends need to become more sophisticated in their presentation technology. CommerceFront is NetSuite’s starting point storefront, built on the principles of responsive design. This storefront automatically adapts to a range of smartphones, tablets, laptops and other devices and optimizes layout based upon screen resolution and browser idiosyncrasies, ensuring each shopper receives an optimized experience
Merchandising
- SuiteCommerce offers a range of tools to ensure you are selling the right product at the right time. Brands wishing to offer a curated shopping experience can set up manual cross-sells and upsells while merchants with larger product catalogs have the option to automate cross-sells and upsells based on sales correlation data. SuiteCommerce gives you the flexibility to build sophisticated merchandising rules based on user behaviors, or data held in back-office systems such as margin and overstock
Promotions
- Promotions are a powerful capability to acquire new customers and increase conversion and average order value; many brands view their promotional strategy is a core differentiator of their business. SuiteCommerce offers industry-leading ability to target promotions based on any shopper segment or product characteristic with automatically scheduled expiration. Further, promotions can offer a range of incentives from Buy X, Get Y to cart size offers and percentage off. All promotions can be controlled by business users, ensuring your promotions evolve as quickly as your customers and your business